Return Policy

we want you to be satisfied with your purchase. If an item doesn’t suit you, you have 30 days to return it. Here’s what you need to know:

Return Conditions

Important: Absolutely use this label for your returns. Returning in multiple shipments is not possible and will not be accepted. Additionally, it is impossible to combine multiple orders for a single return.

  • Items must be in their original condition with tags still attached.
  • Items must not be worn, washed, or damaged.
  • Please note that for hygiene reasons, ear jewellery and swimsuits cannot be returned.

For the following countries, a return label and return form are included in your package:

Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden, Switzerland, Netherlands, United Kingdom

Steps to Return an Item

  1. Check your package: Ensure the return label and return form are included.
  2. Prepare the package: Place the items back in their original packaging.
  3. Drop off the package: Bring the package with the return label to a delivery partner’s drop-off point (details on the return label).

A Simple Way to Think About Fees

The return fee is always the same as the original shipping fee for orders under the free-return limit.
For example: If you paid €10 to ship your package, that €10 will cover your return too. You don’t pay anything extra!

For orders that qualify for free returns, you pay nothing—both shipping and returns are free.

Return Fees by Country

Belgium, France, Germany, Netherlands, Luxembourg:

  • Orders > 100 €: Free returns
  • Orders < 100 €: 10 € return fees

Austria, Denmark, Ireland, Poland, Portugal, Sweden:

  • Orders > 100 €: Free returns
  • Orders < 100 €: 20 € return fees

Spain, Italy:

  • Orders > 150 €: Free returns
  • Orders < 150 €: 20 € return fees

Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia:

  • return at customer’s expense

How to Return a Package at Your Own Expense? Return a parcel at your own expense

United Kingdom, Switzerland:

  • Orders > 300 €: Free returns (taxes included)
  • Orders < 300 €: 30 € return fees (taxes included)

Other Useful Information

  • No online platform: Currently, we do not have an online platform to initiate returns.
  • Missing label or return form?: RETURN LABEL MISSING
  • Return at your expense: Return a parcel at your own expense
  • Preserving Your Benefits from Promotions: If you buy something during a sale, you won’t lose the sale benefits if you return it. You’ll get back what you paid, keeping the value you got from the sale.
  • Important Note for Klarna Customers: If you paid with Klarna, tell Klarna you’re returning your item before sending it back. This makes sure your return follows Klarna’s rules.
  • Efficient Refunds: Once we get your package, we’ll process your return within 14 days. This ensures you get your money back quickly.
  • Note on Pickup Service: Please note that we do not offer home pickup services. To process a return, you must visit the parcel shop associated with the return label linked to your return form.
  • Finding a Parcel Shop: We recommend finding the nearest parcel shop using a map service or by visiting the carrier’s website. Once there, you can easily drop off your parcel.
  • Proof of Delivery: Remember to ask for proof of delivery when you drop off your parcel. This is your confirmation that the parcel has been successfully handed over.